The following terms and conditions stipulate the legal agreement between the Thebrandmonkey (Website) and its users (visitor), governing the use of the website and its services. By accessing and using the website, users agree to comply with the terms and conditions set forth by the Thebrandmonkey. This site is owned by Mistelle LTD who are managed by Global E-Commerce Solutions Korea Co. Ltd.

The terms and conditions include provisions regarding the limitations of liability, disclaimers, and indemnification. Users are advised to carefully read and understand these provisions before using the website and its services.

By using the website, users acknowledge and agree to be bound by the terms and conditions. Failure to comply with the terms and conditions may result in the suspension or termination of the user's account and access to the website.

Account

Customers must complete the registration process using accurate, up-to-date, and comprehensive information before purchasing a product. Failure to maintain these terms could result in suspending or terminating their account.

Once the client's account is created, they are responsible for maintaining the confidentiality of their account information, including their username and password. The client also agrees to accept responsibility for all activities under their account or password.

Use of Materials

Text, pictures, photographs, logos, symbols, videos, software, and audio recordings all belong to Thebrandmonkey and are protected against infringement by applicable intellectual property laws. Used of the website is restricted to personal, non-commercial purposes. It is completely forbidden to copy, distribute, alter, publish, licence, transmit, or sell anything on the website without first getting permission in writing.

Anybody who makes use of Thebrandmonkey intellectual property without authorisation risks legal repercussions. They urge their users to respect others' intellectual property rights and ask them to get in touch with them if they think any content on their website violates such rights.

Our services

Thebrandmonkey.com offers various marketing strategies to help online businesses. Each service can be booked directly by selecting the package you require and the length of time needed, we have no contracts, all payments are one-offs, and always advise customers to ensure they are purchasing a new package should they want to continue with the service already provided.

The main services that we offer include the following:

• Search Engine Optimisation (SEO)
• Pay-Per-Click (PPC)
• Online Reputation Management
• Web Design and Web Development
• Social Media
• Email Marketing

In order for customers to buy our services they need to register an account. Our process is simple, and our services are delivered bespoke to your business, each strategy is created from scratch when we start working with you. One of our agents will be allocated to your project and follow up with further questions to gather as much information as possible so that we can deliver the best results.

We also offer the option of a custom service if you are unsure what marketing service you require. We advise you to use the forms on the services pages and provide us with as much detail as possible. Our agents will work with you to create a strategy that will list the services you require, the suggested time, and the cost. If you decide to go ahead with this, we will send you a payment link via our website and our agents will get to work.

Payments and Refunds

We advise all customers to double-check our prices for our marketing packages and ensure they are happy with them before proceeding. All orders will be conducted via our website and our payment service provider will carry out the payment execution. Our payment service prover is PCI DSS compliant and uses secure technologies to process your payments.

Customers have the option to buy the Company's services using a debit or credit card. The transaction will be reflected in their bank statement under the billing descriptor: thebrandmonkey.

The company takes reasonable steps to safeguard the security of the customer's payment information, but they are not liable for any damages caused by the interception, loss, or misuse of such information.

As our services require agents to carry out work refunds are not offered without any investigations to understand why our customers would want this. We ask that you write to us explaining the reasons and urge that you do this within 5 business days of buying our services, we will then review and at our sole discretion issue a refund. We do honor refunds if there is an issue on our end, such as:

• The wrong service was carried out.
• The delivery of the service was delayed.
• A technological issue on our end resulted in our communication not being able to reach you on time.

In any case, we ask that you always contact us as soon as possible and we will do our best to rectify any issue you have faced.

Delivery

Once your payment has gone through you will receive communications from one of our agents within 48 hours. We will communicate with you the plan we are looking to take and when your service will officially commence. Our agents will first create a strategy that they will follow to execute your service. Depending on the package you selected our services start from 1 month up to 12 months.

Privacy

In order to enhance users' experiences and deliver better service, Thebrandmonkey website collects personal data from its visitors. The Company values the privacy of its customers and takes the necessary precautions to protect their personal data. For further details, users can see the company's privacy policy.

Disclaimer

It is not within the Company’s ability to ensure the website or services will always be accessible or operate flawlessly. Moreover, they reserve the right to modify or discontinue certain aspects of their website or services without prior notice and do not assume any responsibility for any issues that may arise.

Users acknowledge that they assume all risks associated with using their website or services, and any losses, damages, or costs incurred as a result will not be the responsibility of the company. Costs for counsel are included.

Limitation of Liability

Any direct, indirect, incidental, special, or consequential damages that may result from the use or inability to utilise Thebrandmonkey website or its content are expressly disclaimed. Their responsibility will be limited to the greatest extent permitted by law in any jurisdictions where the exclusion or restriction of liability for incidental or consequential damages is not allowed.

Indemnification

The user agrees to the indemnify, defend, and hold harmless the Thebrandmonkey and its affiliates, officers, directors, and employees. To protect and cover any losses, costs, and damages that may arise as a result of any breach of the agreement by the user or any of its affiliates, employees, agents, or representatives. This also includes any wrongful or intentional actions or omissions by that the user or its affiliates.

Governing Jurisdiction

The agreement stipulates that the governing law for any legal matters arising from the use of the website or services is KOREAN. This implies that if there is a legal issue, the law of KOREA will be applied. Users of the website or services are required to adhere to this dispute resolution process and the governing jurisdiction. Failure to agree to these terms would preclude the use of the website or services.

Contact information

Users can get in touch with the business using the "Contact Us" page if they have any questions or concerns about the privacy policy or the handling of their personal information.